Impactful Communication

This is about the art of powerful communication across cultures and all kind of boundaries using role plays, simulations, small group discussions and self assessment diagnostic tools.

Examples of areas covered:

How can we create a communication magic - using the right skills, applying relevant tools and techniques and demonstrating the right attitude,
Examining the key aspects of verbal and non verbal communication
Planning effective communication - the use of 4-Mat system
Delivering impactful communication - choosing the appropriate style
Putting communication skills into practise - questioning, listening, building rapport, use of appropriate body language, presenting an image and use of positive language
Understanding how to give and receive feedback
Conducting difficult conversations- handling conflicts, acting with sensitivity, making tough decisions and displaying empathy
Building own personal excellence by examining aspects of Assertive- Aggressive and Passive behaviours

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